jaya baje Privacy Policy

Introduction and Scope

jaya baje is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy defines what information we collect from you while you use our website or mobile application, how it is stored, what purposes it is used for, and under what circumstances it may be shared with third parties.

By using any service of jaya baje, you agree to the terms of this policy. This policy works alongside our Terms and Conditions, and together the two documents form the legal framework for use of our platform.

This policy applies to individuals aged 21 and above. Those who have not reached this age are not permitted to create an account or use our services.

What Information We Collect

jaya baje collects user information at various stages. The details are set out below:

2.1 Registration and Account Information

When you create an account, we collect the following information from you:

• Full name (as per national identity card)
• Date of birth (for age verification)
• Username and password
• Email address
• Mobile number
• Residential address

2.2 Identity Verification (KYC) Information

To ensure financial security, we may verify your identity for withdrawals or deposits above a certain amount. This may require:

• Scanned copy of National ID (NID) or passport
• Selfie or photograph (for facial identification)
• Bank statement or mobile banking details (if required)

2.3 Financial Transaction Information

We keep records of transactions during deposits and withdrawals. Financial transactions on our platform can be made via bKash, Nagad, Rocket, and bank transfer. Information related to these transactions is used solely to ensure secure transactions and, where necessary, to resolve disputes.

2.4 Technical and Usage Information

The following information may be collected automatically while you use the platform:

• IP address and device identifier information
• Browser type and version
• Operating system
• Cookie and session information
• Time spent browsing each page on the platform
• Game play history and betting activity

Purpose of Data Use

jaya baje uses your information only for specific and legitimate purposes. Information is used for the following reasons:

• Creating and managing your account and identifying you
• Processing deposits and withdrawals
• Ensuring platform security and preventing fraud
• Providing customer support — assistance in Bangla and English via 24/7 live chat and email
• Providing personalised game recommendations and offers
• Running responsible gaming programmes
• Complying with applicable laws and regulations
• Improving platform performance

We never sell your personal information or share it with unnecessary third parties.

Data Sharing and Third Parties

jaya baje may share your information with trusted third parties in certain circumstances. This is always done under strict confidentiality agreements.

4.1 Service Providers

We work with trusted service providers for payment processing (bKash, Nagad, Rocket, bank transfer), technology infrastructure, and customer support. These parties receive only the information necessary for their specific tasks.

4.2 Game Provider Studios

A minimal amount of technical information — such as session tokens — may be exchanged when connecting with our game partners including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe. Personally identifiable information is not shared with these parties.

4.3 Legal Obligations

We may be required to provide information in response to valid requests from legal authorities or court orders. In such cases, we will try to notify the user as far as possible, unless prohibited by law.

4.4 Business Restructuring

In the event of a change of ownership, merger, or acquisition of jaya baje, your information may be transferred to the new owning entity. You will be notified in due course should this occur.

Cookies and Tracking Technology

The jaya baje website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions, ensure security, and support basic functionality.
• Functional Cookies: Used to remember language preferences, display settings, and account preferences.
• Analytics Cookies: Collect anonymous statistics to help us understand how the platform is used. These do not identify you personally.

5.2 Cookie Control

You can control or disable cookies through your browser settings. However, disabling essential cookies may prevent some platform features from working correctly.

Data Protection Measures

jaya baje has adopted modern technical and organisational measures to protect your information.

• SSL Encryption: All data transmitted on our platform is secured through SSL (Secure Sockets Layer) encryption.
• Data Storage Security: Your information is stored on secure servers and regular security audits are conducted.
• Access Controls: Only authorised staff can access your information, and they are bound to maintain confidentiality.
• Password Protection: Your password is stored in encrypted form. No staff member can ever see your password.
• Security Monitoring: Systems are monitored 24 hours a day to detect potential cyber threats.

However, no data transmission over the internet can be made completely risk-free by anyone. You should also use a strong password and never share your login details with anyone.

Data Retention Period

jaya baje retains your information for as long as is necessary to provide the service, or for as long as legal obligations require.

• All account and transaction information is retained while your account remains active.
• Financial records and KYC information may be kept for a set period after account closure to meet legal requirements.
• Marketing preference data is deleted as soon as you withdraw your consent.
• Technical logs and session data are generally deleted within 90 days.

Your Rights

As a jaya baje user, you have certain important rights regarding your own information:

8.1 Right to Access

You have the right to know what information we hold about you. Upon request, we will provide a summary of that information.

8.2 Right to Correction

If any of your information is incorrect, you have the right to have it corrected. Information can be updated through your account settings or via the support team.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, where there are legal obligations or ongoing disputes, it may not be possible to delete all information.

8.4 Right to Object to Processing

You may object to marketing communications or certain analytics activities, and we will act accordingly.

8.5 Data Portability

You may request your own transaction history and account information in a common format.

To exercise these rights, please contact our support team. We will respond within a reasonable time. In accordance with our Responsible Gaming Policy, certain information may need to be retained for protective reasons.

Protection of Minors

jaya baje strictly follows a 21+ age policy. We do not collect information from minors. An age verification process is carried out at registration and confirmed again through KYC.

If we suspect that a minor has created an account, that account will be suspended immediately and the associated information will be securely deleted.

Marketing Communications

With your consent, jaya baje may send promotional offers, information about new games, or details about special events via email or SMS.

You may opt out of marketing communications at any time — by clicking the "Unsubscribe" link at the bottom of an email or by notifying the support team. After opting out, you will still receive necessary messages related to transactions and security.

Policy Changes

jaya baje reserves the right to update this Privacy Policy as needed. If there are any significant changes, we will post a notice on the platform and inform you via your registered email. Continued use of the service after changes have been made will be taken as acceptance of the updated policy.

We recommend you visit this page regularly. To learn more about our platform, you can read About Us.

Contact and Complaints

If you have any questions, complaints, or requests regarding your information in relation to this Privacy Policy, please contact our support team. Our customer service is active 24/7 — support is available in both Bangla and English via live chat and email.

Email: [email protected]

We take every complaint seriously and are committed to providing a resolution as quickly as possible.